Looking at Online Instructor Workload from Course Task Categories

 

It’s helpful to divide the tasks into categories. Though not all-inclusive, we’ve identified four task categories: design, administrative, facilitative, and evaluative.

 

Design Tasks

Design Tasks occur mainly before the course begins and are determined by the type of course that is being taught - a new course, a converted course, or a revised course. These tasks also indicate your role or roles and clarify your workload, which depends on the type and focus of the content, the course format, interactive strategies, technology use, and the support provided.

Administrative Tasks

Administrative Tasks involve those non-content course areas of communication, management, and support. Workload in this category is determined by the number of students enrolled, their experience, and the technology used. Administrative tasks start before the course begins with the orientation activities for learners. During the course, these tasks involve continuing communication (for example, twitter), managing assignments, and providing technical support.

Facilitative Tasks

Facilitative Tasks require instructor and learner engagement. Here, workload is determined by the depth of engagement during the delivery of course. To help manage workload in this category, you can limit the number of learner posts, set strict discussion guidelines, use group work to share class leadership with learners, and avoid group work when there is high enrollment or when learners have time constraints. You might also choose to hold synchronous chats when course content requires demonstration, language skills, or participation with guest speakers.

 

Evaluative Tasks

Evaluative Tasks include individual and group/team assessment and involve formative feedback on learner experience. To manage evaluation, first determine appropriate approaches, then consider enrollment, course strategies, the technology used, and the time of evaluation. You might also want to use a grading grid and create a file with feedback comments to help save. Other options are group rather than individual grading, peer grading, prompt feedback to save time, and assigning virtual team projects.

Once a starting point for course design has been determined, you should select a framework for designing the course. A suggested framework is our "Framework for Designing Online Courses with a Sense of Presence."

 

References

 

Conceição, S. C. O, Lehman, R. M. (2011). Managing Online Instructor Workload: Strategies for Finding Balance and Success. San Francisco: Jossey-Bass.

Lehman, R. M., & Conceição, S. C. O. (2010). Creating a sense of presence in online teaching: How to “be there” for distance learners. San Francisco: Jossey-Bass.

Managing Online Instructor Workload Using the Determinants of Presence

Once a starting point for course design has been determined, you should select a framework for designing the course. Our suggested framework is the “Framework for Creating Online Presence” (Lehman & Conceição, 2010).

 

Revisiting the Framework for Creating a Sense of Presence

Looking at our Framework, you see the “Being There for the Online Learner Model” on the left. The Model and Framework can help you become aware of and understand what is necessary to make presence happen online and help manage your workload (Lehman & Conceição, 2011). The arrow running from the model to the instructor represents the instructor’s awareness of how presence occurs online. The arrow from the instructor to the determinants of presence represents the path the instructor takes to design the course with a sense of presence. The determinants of presence are the components of the design process that guide the instructor’s creation of presence in the online environment and determine the strategies used. The arrows from the determinants of presence to the model and from the model to the determinants of presence show the continuous action involved in using and revisiting the components of the framework.

Determinants of Presence

Let’s look at the determinants of presence more closely:

            Content is the first determinant and can be process-based, content-based, or a mix of the two. In process-based courses, workload is more intense in the beginning, diminishes as learners become more independent and diminishes as learners work collaboratively in teams. In content-based courses, there is a steady flow of discussion on topics throughout and workload can vary based on the depth of the discussions. In a mix of both approaches, there is a need to balance workload between the two.

            Format is the second determinant and can be either self-paced, group-based, or a mix of both. In self-paced courses learners’ background and needs dictate instructor workload. In group-based courses, group structure and learner interaction and working with others in the group affects workload. In a mix of both formats, by interspersing periods of high and low intensity, the instructor can control and manage workload.

            Strategies is another determinant. In instructor-led strategies, workload is contingent on intensity and the management of tasks. When strategies are logistical/Instructional, workload varies depending on preplanning and instructor role(s). If they are cooperative/collaborative, workload can be high in the beginning of course and then diminish as learners become more independent. Group grading and periodic feedback are other strategies that can greatly reduce workload.

            Instructor Role is a fourth determinant. Before the course begins, planning can reduce workload as the course continues and then comes to an end. Instructor roles vary depending on whether the courses are self-paced or group-based. In self-paced courses, learners work independently, and the instructor plays the roles of tutor, mentor, and support personnel. In group-based courses, the instructor engages in course activities as facilitator, catalyst, observer, and supporter. The choice of role(s) affects workload. Always, advance planning is suggested.

            Technology is another determinant that has a definite impact on workload. Technologies can be either asynchronous, synchronous, or a blend of both. Asynchronous technologies provide flexibility with place, time, and pace, but also give the instructor and learner the feeling of always being connected. With these technologies it is important to define boundaries to eliminate the 24/7 feeling. Synchronous technologies that are used in real time, require preplanning, but once the event is completed it is over. A blend of both is a method we often use for specific design purposes and for added interest and variety.

            Support is the final determinant in our Framework. Support can be either instructional or technical and can include a well-designed orientation that will reduce future questions and provide one-on-one time with learners. Support can also be included in the form of “help forums” to allow learners to help each other and minimize instructor involvement for technical problem. Another suggestion is timely instructor feedback on assignments which can help learners become more independent and self-motivated.

By using the Framework in this way you can better manage workload for your online course.

References

Conceição, S. C. O, Lehman, R. M. (2011). Managing Online Instructor Workload: Strategies for Finding Balance and Success. San Francisco: Jossey-Bass. 

Lehman, R. M. & Conceição, S. C. O. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. San Francisco: Jossey-Bass.

Walking in the Student and Instructor Footsteps

 

Central to our book is a model for how to be aware of, think about, and understand creating a sense of presence in the online environment, and a framework for designing online courses with a sense of presence. The activities for creating a sense of presence that create a sense of presence connect to the model and framework, along with approaches and questions for gathering information on how presence is “there” in an online course.

Framework for Designing Online Courses with a Sense of Presence

As you progress through our book, you’ll walk in the footsteps of Amanda, a newly enrolled learner in an online master’s program in adult education and Carlos, an instructor of twenty-seven years who has recently been asked to offer his communications courses online. On this walk, you’ll find out about:

• the role of presence in the online environment and the difference between presence and engagement. 
• ways in which presence can be experienced and how you can use our online learner model to help you better understand online learners.
• how to design your online course with a sense of presence and how to use our framework to guide you through the process.
• activities that create a sense of presence in your online course before the course begins,  during the course, and end of the course.
• tools for tracking the creation of presence.
• three in-depth case example scenarios with activities, activity tasks, how presence was experienced, and tools for tracking presence, along with a sample syllabus that incorporates a sense of presence. 

Remember, presence is about thinking, feeling, and behaving, and creating a sense of “being there” and “being together” with others online.

References

 

Conceição, S. C. O, Lehman, R. M. (2011). Managing Online Instructor Workload: Strategies for Finding Balance and Success. San Francisco: Jossey-Bass.

Palloff, R., & Pratt, K. (2005). Collaborating online: Learning together in community. San Francisco, CA: Jossey-Bass.

Using the Framework for Creating Online Presence to Manage Workload

 

Looking at the Framework for Creating Online Presence you see the Being There for the Online Learner model on the left. The model and framework help you become aware of and understand what is necessary to make presence happen online. The arrow running from the model to the instructor represents the instructor’s awareness of how presence occurs online. The arrow from the instructor to the determinants of presence represents the path the instructor takes to design the course with a sense of presence. The determinants of presence are the components of the design process that guide the instructor’s creation of presence in the online environment. The arrows from the determinants of presence to the model and from the model to the determinants of presence show the continuous action involved in using and revisiting the components of the framework.

Let’s look at the determinants of presence more closely:

• the type of content is determined by the course discipline; the focus of content is either process-based or content-based or a mix of both
• the format may be self-paced, group-based, or a mix of both formats
• strategies engage learners with the instructor, the content, and each other and can be instructor-led, logistical and instructional, cooperative, and/or collaborative
• instructor roles are varied, depending on what needs to be accomplished and can include the role of instructional designer, lecturer, tutor, mentor, supporter, facilitator, catalyst, observer, and/or evaluator. In all cases, the instructor is also a learner, interacting with course participants and engaging in course activities
• the type of technology used in the online course can be asynchronous (time delay), synchronous (same time), or a blend of both (asynchronous and synchronous technologies offer different experiences and are used for specific reasons)
• support is critical in the online environment. Learners need both instructional and technical support to function well. Support from the instructor provides psychological and emotional assistance; technical support helps learners overcome deficiencies in writing or lack of understanding about technology.

Next week, our: “Template for Managing Tasks and Prioritizing Time.”

References

Lehman, R. M. & Conceição, S. C. O. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. San Francisco: Jossey-Bass.

Conceição, S. C. O, Lehman, R. M. (2011). Managing Online Instructor Workload: Strategies for Finding Balance and Success. San Francisco: Jossey-Bass.

Types of Course Tasks and Using a Design Framework

 

Becoming aware of the tasks that instructors need to accomplish when teaching online is the critical first step in designing an online course. In doing this, instructors can better plan, prioritize, and manage their course workload. The course tasks that we’ve identified in our book, Managing Online Instructor Workload: Strategies for Finding Balance and Success can be grouped into four types:

1.    Design

2.    Administrative

3.    Facilitative

4.    Evaluative

Once the tasks are identified, we suggest you use an instructional design process for a systematic approach. Using this process, you will be able to take into consideration the multi-faceted components of your course and create a blueprint for the teaching and learning experience.

The next step is to select a model or framework for developing your course. The framework we’ve developed, “Framework for Designing Online Courses With a Sense of Presence,” can assist you in identifying the multiple components of your online course, planning and designing prior to course delivery, managing the instructional process to ensure the desired learning outcomes, and integrating a “sense of presence.” When you've completed this, we suggest using a template to help you manage your tasks and prioritize your time. 

References

Conceição, S. C., & Lehman, R. M. (2011). Managing Online Instructor Workload: Strategies for Finding Balance and Success. Jossey-Bass. 

Instructors’ Stories Reveal Strategies

 

Through instructors’ stories we found concrete examples of strategies for balancing workload that can fit a wide variety of settings and apply to many different contexts. You can find them in our book Managing Online Instructor Workload: Strategies for Finding Balance and Success.

You may identify with some of these stories, but many will be new to you. While some of the instructors in our examples are prioritizing their time in an efficient way, others are still discovering new ways to effectively manage their workload.

Next week, we’ll look at how to determine the types of course tasks for online teaching and how they can be accomplished within a design framework. For your online course, designing requires planning, intention, and design and an understanding of the online environment. By looking at workload from a design perspective, instructors can better manage and prioritize their time.

References

Conceição, S. C., & Lehman, R. M. (2011). Managing Online Instructor Workload: Strategies for Finding Balance and Success. Jossey-Bass. 

7 Steps to Creating Presence in Online Courses - Step 7, Phases Three and Four

 

Online teaching and learning should be an experience where presence is felt by both instructors and learners. How is presence created?

Step 7, Phases Three and Four. During the past weeks, you’ve been introduced to the 7 Steps to Creating Presence in Online Courses and the first and second of the Four Planning Phases that will help you develop the course learning experience. This week we’ll look at phases three and four – “end of course and after course.” The Incorporation Chart for these phases illustrates how our instructor used the presence Model and Framework for the: Course Sequence, Course Activities, Types of Experience, and Modes of Presence. 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

7 Steps to Creating Presence in Online Courses - Step 7

Online teaching and learning should be "an experience" where presence is felt by both instructors and learners. How is presence created?  

The seventh step for creating online presence is to use the Framework described in Step 6 to create a Design Plan. Remember, the Framework includes the Learner-Centered Model and the Determinants of Presence. Let's look at an example of how the plan was developed by a science instructor. In her course: 

1. the Content she created was both content- and process-based.  
2. the Format included a blend of individual and group work (more individual in the beginning, transitioning to group work after the first few weeks). 
3. the Interaction Activities she selected supported the Content and fit her students’ needs.
4. the Roles she played as instructor were determined by the level of institutional Support she had, the course Content, and the Format she had created (as a result, she played a number of Roles).
5. the Technologies she chose were to implement the Format and enable the Interaction Activities. 
6. the Support she used included three types: instructional, technical, and self-support. Self-support is an important new addition to this determinant and focuses on setting self-boundaries and taking care of self. This is important not only for the instructor but also for the learners.

The science instructor's Design Plan illustrates this seventh step.

But Step 7 is an expansive step. In online learning you are creating a “learning experience” …so you’re designing in phases; not just when the course happens (during) but also before the course begins, at the end of the course, and even after. In the next weeks you’ll see how our instructor expanded the Design Plan to develop these phases. 

 

Reference 

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

7 Steps to Creating Presence in Online Courses - Step 6

 

Online teaching and learning should be an experience where presence is felt by both instructors and learners. How is presence created?

 

The sixth step is to design your course step-by-step for presence and community. For this you'll need a design framework. The Design Framework we created in our presence book (Lehman & Conceição, 2010) includes the Learner-Centered Model discussed in Step 5 and six tools to use – we call the tools the Determinants of Presence: 

 

1.     Content

2.     Format

3.     Instructor Roles

4.     Strategies

5.     Technologies

6.     Support

 

The arrows connecting the model to the instructor and the determinants is the dynamic process you go through to revisit the Model and the Determinants as you develop your course. 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Creating Presence Activities at the End of the Course

 

During the last three weeks of the online course, as learners become more independent, confident, and focused on what they need to complete the course, instructor presence will most likely lessen. To maintain the flow of the course and help learners complete their final tasks, special attention should be given to communication between the instructor and learners. Create an environment for rich feedback in group or teamwork, in assignment performance, and design an activity that will bring closure to the course.

 

Reference

 

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Creating Presence Activities During the Online Course

 

The same approach used for designing experiences that create presence before the online course begins should also be used for the creation of activities during the course. During the course you will want to intentionally involve learners in interactive activities (you with your learners, learners and learners with you, and learners with learners in a group or team.) 

Our book provides many activity examples of both educational and logistical activities. If the format of the learning experience is self-paced, the interactive activities should focus on one-on-one with your learner. If the format is team or group-based the focus should be on cooperative or collaborative activities. Logistical activities, which are non-content based, are also very important during the course. 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Creating Presence Activities Before the Course Begins

 

Use the Determinants of Presence in our Framework to create presence activities before and throughout the course. Let's begin with before the course begins: how about mailing or emailing a Welcome Letter and sharing biographies/pictures on the learning management system (LMS)? Another idea is to create ice breakers for individuals and for upcoming group and teamwork. You can also create a Scavenger Hunt to help learners with course orientation and guide them through the navigation and organization of the course. Your role, before the course begins, the technologies you select, and the support you provide will also determine "presence success." 

Framework for Designing Online Courses with a Sense of Presence

 

In our book, we propose an instructional design framework that uses the “Being There for the Online Learner” model as a foundation for understanding presence and the determinants of presence as the design components for creating a sense of presence in the online environment. The sense of presence should be intentionally incorporated into the design of the course during the preplanning phase using the determinants of presence. 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Framework for Designing Online Courses with a Sense of Presence

Designing an online course with a sense of presence requires understanding of the multifaceted concept of presence. For presence to be integrated into the design of an online course, it is important to understand the “Being There for the Online Learner” model, which was addressed in another episode, and use a framework for designing online courses with a sense of presence. This episode unpacks the Framework for Designing Online Courses with a Sense of Presence. 

• How do you design your online courses to create a sense of presence?
• What role(s) do you take when teaching online courses? 
• What type of instructor presence do you incorporate into your online course design?

Listen to Podcast

 

Conversations about Online Teaching and Learning Episode 12 Transcript