7 Steps to Creating Presence in Online Courses - Step 7, Phase One

Online teaching and learning should be an experience where presence is felt by both instructors and learners. How is presence created?

During the past weeks, you’ve been introduced to the 7 Steps to Creating Presence in Online Courses. Step 7 was Creating the Plan. The important thing to remember here is that you are creating a “learning experience.” So your designing isn’t just for “during the course” but includes before, during, at the end of the course, and even after. The Charts during the next weeks will show you how our instructor incorporated everything in these four phases. 

Her Incorporation Chart for “before” the course begins is shown in the graphic. It illustrates how she planned the Course Sequence, Course Activities, Types of Experience and Modes of Presence. It’s helpful while you’re looking at this to refer back to the Framework (which includes the Model) in Step 6.

Reference

 

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

 

7 Steps to Creating Presence in Online Courses - Step 7

Online teaching and learning should be "an experience" where presence is felt by both instructors and learners. How is presence created?  

The seventh step for creating online presence is to use the Framework described in Step 6 to create a Design Plan. Remember, the Framework includes the Learner-Centered Model and the Determinants of Presence. Let's look at an example of how the plan was developed by a science instructor. In her course: 

1. the Content she created was both content- and process-based.  
2. the Format included a blend of individual and group work (more individual in the beginning, transitioning to group work after the first few weeks). 
3. the Interaction Activities she selected supported the Content and fit her students’ needs.
4. the Roles she played as instructor were determined by the level of institutional Support she had, the course Content, and the Format she had created (as a result, she played a number of Roles).
5. the Technologies she chose were to implement the Format and enable the Interaction Activities. 
6. the Support she used included three types: instructional, technical, and self-support. Self-support is an important new addition to this determinant and focuses on setting self-boundaries and taking care of self. This is important not only for the instructor but also for the learners.

The science instructor's Design Plan illustrates this seventh step.

But Step 7 is an expansive step. In online learning you are creating a “learning experience” …so you’re designing in phases; not just when the course happens (during) but also before the course begins, at the end of the course, and even after. In the next weeks you’ll see how our instructor expanded the Design Plan to develop these phases. 

 

Reference 

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

7 Steps to Creating Presence in Online Courses - Step 6

 

Online teaching and learning should be an experience where presence is felt by both instructors and learners. How is presence created?

 

The sixth step is to design your course step-by-step for presence and community. For this you'll need a design framework. The Design Framework we created in our presence book (Lehman & Conceição, 2010) includes the Learner-Centered Model discussed in Step 5 and six tools to use – we call the tools the Determinants of Presence: 

 

1.     Content

2.     Format

3.     Instructor Roles

4.     Strategies

5.     Technologies

6.     Support

 

The arrows connecting the model to the instructor and the determinants is the dynamic process you go through to revisit the Model and the Determinants as you develop your course. 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

7 Steps to Creating Presence in Online Courses - Step 5

 

The fifth step is to use a LEARNER-CENTERED MODEL. The learner-centered model we created in our presence book (Lehman & Conceição, 2010) helps instructors better understand the perceptual nature of students and ways in which the educational experience can be designed to create presence.

Learners are at the center of the model, with their thoughts, emotions and behavior. We call this center circle the Who. The next circle is the What, which indicates the interactive experiences that can be created for learners. For example, the instructor can incorporate:

1. objective experiences (Skype or electronic office hours to create a sense of objective presence)

2. subjective experiences (the use of names and learners’ experiences to incorporate the personal)

3. social experiences (interactive activities, group and team work, or discussion)

4. environmental experiences (which allow students to actually change the learning environment through feedback and formative course change)

The circle around the What is the How or Modes of Presence, the ways in which these interactions can be carried out. For example, the instructor can use:

1. realism (a simulation or a real life project)

2. immersion (Second Life or gamification)

3. involvement (debates, the discussion board, group work, or team projects)
   

4. suspension-of-disbelief (the use of videos, reading materials, or audio podcasts)

The outer circle is the Where, the online environment (described in the Differences Chart) that the instructor participates in, partnering with learners.

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a sense of presence in online teaching: How to “be there” for distance learners. Jossey-Bass. 

7 Steps to Creating Presence in Online Courses -- Step 4

 

Online teaching and learning should be an experience where presence is felt by both instructors and learners. How is presence created?
 

The fourth step is CONSIDER THE PSYCHOLOGICAL AND EMOTIONAL. Designing for online learning has to do with our senses and perceptions (remember the Differences Chart) and this requires that we learn to adjust our senses and perceptions to these new ways of reaching out to our students (after all, perceptions drive our thinking.) Think carefully about this - what we’re doing is appealing to our students psychologically and emotionally, as well as cognitively, and creating an illusion of presence. We’re not “really” present with them (nor they with us) but want to make them think we are - that we’re all together in the same virtual space.

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

7 Steps to Creating Presence in Online Courses – Step 3

 

The third step is LOOKING AT ONLINE LEARNING AS A HUMAN EXPERIENCE. Credit Marshall McLuhan with researching and discussing this as early as the 70s - see his Understanding Media: The Extensions of Man. Other researchers have built on this idea – John Short and colleagues who developed a concept of presence (in the 70s), Lani Gunawardena whose research emphasized engaging learners (in the 80s and 90s), Palloff and Pratt who more recently researched and wrote on creating community in cyberspace, Caspi and Blau who focused on online learners as partners, and Lehman and Conceição whose book in 2010 Creating a Sense of Presence: How to ‘Be There’ for Distance Learners. San Francisco: Jossey-Bass helps integrate and expand on the research. 

Reference 

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

 

7 Steps to Creating Presence in Online Courses - Step 2

 

Online teaching and learning should be an experience where presence is felt by both instructors and learners. How is presence created?

 

The second step is to UNDERSTAND THE NEW ENVIRONMENT. The chart above can help you understand how the Face-to-Face and the Virtual Online Worlds are different. With this chart you can begin to see how you need to change and adapt your teaching to reach across space in a very human way to your students. Next week - Step 3.

 

Reference

 

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

7 Steps to Creating Presence in Online Courses - Step 1

Online teaching and learning should be an experience where presence is felt by both instructors and learners. How is presence created?

1 - The first critical step is to WALK IN YOUR STUDENTS' SHOES - in other words take an online course or two. Unless you’ve been a student in an online course you have no idea what your students will be experiencing. Understanding the experience they will have is critical!!

 

Next week - Step 2.

 

Reference

 

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Making Sense of Presence: Are You Here or There?

 

The basic difference between face-to-face teaching and learning and distance teaching and learning is the separation of the instructor from the learners and the learners from each other. This separation can cause feelings of isolation, frustration, and anxiety. A way to overcome these feelings in the online environment is through an awareness and understanding of a sense of presence that is followed by creating presence and community through course design. Often in our classes our learners have said that they feel as though they are not separated but are in the same room. Are they “here or there”? Often they really aren’t sure and that is amazing!

If you keep in mind that making sense of presence in the online environment is based not on what is actually taking place but rather on the way the course is designed and the way you and your learners think, feel, and behave, you will begin to truly “be there” and “be together” with others.

 

Reference

 

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

End of Online Course Activities

 

Instructor presence may lessen during the final two or three weeks of the online course, as learners become more independent, confident, and focused on what is needed to complete the course. During this time, instructors should pay special attention to completing tasks, clarifying issues through announcements, and providing support through individual or group or team meetings. At this point, technology should be totally transparent.

 

End of Course activities may include: 1) end-of-course communication, in the form of announcements (for example, a Welcome to the last Unit Announcement and a Final Course Announcement when everything has been completed); 2) paper critiques in which course participants write a topic synthesis and share it with group members for critique; 3) team project self- and peer feedback for rating individuals in the team and the team itself; 4) whole group discussion that will offer time for reflection and new perspectives; 5) instructor feedback, as a facilitator, supporter, and evaluator; and 6) end-of-course debriefing to help learners decompress and process their online course experience.

 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Online Activities During Your Course

 

A variety of activities can be incorporated during your course to engage learners: instructor-led activities, logistical (non-content) and instructional (content) activities, and cooperative and collaborative activities. These activities will enhance a sense of presence through emotional, personal, and team/group connection. First, look at your course scope and sequence, then design and integrate activities that will help realize your course objectives/outcomes. These activities might include Twitter announcements, electronic office hours, mini-lectures with feedback opportunities, guest experts with interviews, debates, participant audios and videos (Podcasts, YouTube, etc.), trigger videos (playing a short video sequence that leads to discussion), blogs, case studies, digital storytelling, group discussions, group and team projects, and virtual projects. 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

 

Online Activities Before Your Course Begins

Before your course begins is the perfect time to obtain information about your learners' backgrounds and interests and share information about yourself. Use an Individual Data Sheet or a Biographical Sharing Form. This provides an opportunity for you to connect and start creating a sense of presence with course participants. Another excellent way to orient students before your course begins is to involve them in a Course Scavenger Hunt. This activity can welcome them to the course, help them get to know each other, guide them through the specifics of the course, introduce them to netiquette, help them become familiar with the different locations on the course site, introduce them to team and group work, and begin course readings. Orientation activities not only start before the course begins, but often last through the first week.

 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Thoughts on Creating a Sense of Online Presence

 

 

 

As technology continues to evolve, we are no longer limited to physical interactions. We can connect with others worldwide as the boundaries between the real and the virtual worlds dissolve. Information and knowledge are now in the palm of our hands, and we can access them through the tips of our fingers. But - having and accessing information in a casual way does not necessarily mean that we are learning. Learning, as the process of making sense of information and constructing and applying knowledge in formal online settings, requires a different way of thinking, feeling, and behaving that gives the illusion of being together with the instructor and with others. It requires creating a sense of presence. 

 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Creating Presence Activities at the End of the Course

 

During the last three weeks of the online course, as learners become more independent, confident, and focused on what they need to complete the course, instructor presence will most likely lessen. To maintain the flow of the course and help learners complete their final tasks, special attention should be given to communication between the instructor and learners. Create an environment for rich feedback in group or teamwork, in assignment performance, and design an activity that will bring closure to the course.

 

Reference

 

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Creating Presence Activities During the Online Course

 

The same approach used for designing experiences that create presence before the online course begins should also be used for the creation of activities during the course. During the course you will want to intentionally involve learners in interactive activities (you with your learners, learners and learners with you, and learners with learners in a group or team.) 

Our book provides many activity examples of both educational and logistical activities. If the format of the learning experience is self-paced, the interactive activities should focus on one-on-one with your learner. If the format is team or group-based the focus should be on cooperative or collaborative activities. Logistical activities, which are non-content based, are also very important during the course. 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

Creating Presence Activities Before the Course Begins

 

Use the Determinants of Presence in our Framework to create presence activities before and throughout the course. Let's begin with before the course begins: how about mailing or emailing a Welcome Letter and sharing biographies/pictures on the learning management system (LMS)? Another idea is to create ice breakers for individuals and for upcoming group and teamwork. You can also create a Scavenger Hunt to help learners with course orientation and guide them through the navigation and organization of the course. Your role, before the course begins, the technologies you select, and the support you provide will also determine "presence success." 

Framework for Designing Online Courses with a Sense of Presence

 

In our book, we propose an instructional design framework that uses the “Being There for the Online Learner” model as a foundation for understanding presence and the determinants of presence as the design components for creating a sense of presence in the online environment. The sense of presence should be intentionally incorporated into the design of the course during the preplanning phase using the determinants of presence. 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

The "Being There for the Online Learner" Model

To understand how online learners experience presence and better design for those experiences, we have developed a "Being There for the Online Learner" model. This model illustrates learners' three-phase perceptual process (the inner world, the interface with the outer world, and the outer world), through which they experience presence. The model also incorporates the types of experience, the modes of presence, and how these elements interplay. 

Reference

Lehman, R. M., & Conceição, S. C. (2010). Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners. Jossey-Bass. 

 

Four Types of Experience to Create a Sense of Presence

What types of experience can you use for learners to help create a sense of presence? We’ve identified four types: subjective, objective, social, and environmental experiences. These types of experiences are based on concepts addressed by Ijsselsteijn et al. (2000).

Subjective experience is personal and psychological presence and takes place within our mind. It is the illusion of being in another location. For example, when our learners are experiencing online learning, they may have the illusion of being in another location as their mind is interacting with the content, you (the instructor), and other learners. 

Objective experience gives you and your learners a sense that you are both psychologically and physically in another location (Ijsselsteijnet al., 2000). It’s like feeling that you are "actually" located in the technology-mediated space. Objective experience has occurred in our teaching. Our learners have said that they experienced a feeling of psychologically and physically being in the same space with others during an online class - that they felt like they were in the same room and that the technology had disappeared. In reality, they were separated by thousands of miles. 

Social experience is when you have a sense of being with others who exist in the online environment and respond to each other. It is the social presence derived from communicating and interacting with others or with animated characters; for example, interacting with avatars in Second Life®. When others recognize and respond, it validates both the individual and group existence. The importance of ongoing interactions is significant and allows and facilitates feelings of understanding (Hargreaves, 2004). 

Environmental experience views the learner as a partner and central to the design process. It provides the ability to easily access and modify the environment (Sheridan, 1992), provide input about the environment, and interact with that environment. A description of the environmental experience incorporates both the physical and the educational aspects of the learning experience. The physical aspect involves the capability for the learners to have technical access and support for the technology and tools they are using. The educational aspect is the instructor’s openness and the design of the course structure that allows learners to feel that they are an integral part of the environment and can react to it. 

References

Hargreaves, A. (2004). Emotional geographies of teaching. Teachers College Record,103(6), 1056–1083.

Ijsselsteijn, W. A., de Ridder, H., Freeman, J., & Avons, S. E. (2000). Presence: Concept, determinants, and measurement. In Human Vision and Electronic Imaging Conference, proceedings of the International Society for Optical Engineering, 3959, 520–529.

Sheridan, T. (1992). Musings on telepresence and virtual presence. Telepresence. Presence: Teleoperators and Virtual Environments, 1(1), 120–126.

Modes for Experiencing Presence

 

What modes of experience can you use for learners to help create a sense of presence? Ijsselsteijn et al. (2000) have identified four modes. These modes of presence are realism, immersion, involvement, and suspension of disbelief. We create the "illusion of nonmediation" in each mode, so that we no longer perceive the existence of the medium in our communication environment and respond as though the medium were transparent. 

In realism, there is a close match between the real and the virtual world. In this case, we try to match as closely as possible the elements of the human senses (i.e., vision, hearing, and touch) to those that are used in the online experience to replicate the reality (Argyle & Dean, 1965). Nursing simulators are a good example of creating a realistic experience that closely resembles the actual one. 

In the immersion mode, illusion occurs through virtual reality. The Second Life® 3-D virtual environment is a good example of this mode. Participants experience presence in this virtual world through the creation of avatars. These avatars become their identity and exist in a pre-designed environment, immersing themselves in this virtual world. An illusion is created by the detailed mapping to physical reality and by vicariously moving around in the virtual environment, interacting with others. 

Involvement creates personal, interactive engagement with the learner and others. Through the design of interactive activities, the line between the real and the virtual world is blurred. Think of a student actively in an online team project. She engages in dynamic conversations with classmates through synchronous and asynchronous technologies and senses that she is in the same room with others. 

Suspension of disbelief is a psychological “letting go" of reality. In this mode, the participants are creating the reality in their own minds. They intentionally allow themselves to suspend their analytical faculties. They recognize what is happening but give up what they believe to be true. This mode of presence is experienced whenever we watch a movie, view a video, attend a drama, or read a book.

References

Argyle, M., & Dean, J. (1965). Eye-contact, distance and affiliation. Sociometry, 28, 289–304.

Ijsselsteijn, W. A., de Ridder, H., Freeman, J., & Avons, S. E. (2000). Presence: Concept, determinants, and measurement. In Human Vision and Electronic Imaging Conference, proceedings of the International Society for Optical Engineering, 3959, 520–529.