Feedback as Fuel: How Timely, Targeted Responses Boost Retention

 

We often say that feedback is one of the most powerful teaching tools we have—and in online learning, it’s absolutely essential. It’s how we let students know they’re on the right track, offer guidance for improvement, and show that their efforts matter.

 

When feedback is timely, thoughtful, and encouraging, it becomes more than evaluation—it becomes motivation.

 

Here’s what we strive to do:

• Respond promptly—even short comments delivered quickly can make students feel acknowledged.
• Offer specific, actionable feedback. Rather than a generic “great job,” we focus on what worked well and where there’s room to grow.
• Use audio or video feedback when possible—it helps convey tone and warmth more effectively.

 

We also like to highlight progress: “This shows a big improvement since your last post—keep it up!” goes a long way in building confidence.

 

Feedback is more than grading—it’s about building a connection that keeps students engaged and motivated to move forward.

 

What feedback strategies have helped you keep online learners on track? We’d love to hear from you in the “Conversations on Online Teaching and Learning” forum.

 

Further Reading

For more strategies and practical guidance on online teaching and learning, explore our books:

·      Motivating and Retaining Online Students: Research-Based Strategies That Work (2014) - Discover evidence-based practices to keep online learners engaged and committed throughout their learning journey.

·      Managing Online Instructor Workload: Strategies for Finding Balance and Success (2011) - Learn how to design, deliver, and manage online courses effectively, while maintaining work-life balance as an instructor.

·      Creating a Sense of Presence in Online Teaching: How to “Be There” for Distance Learners (2010) - Explore practical ways to foster connection, engagement, and support in online learning environments.

 

Do you have ideas, reflections, or questions? We invite you to share them in the “Conversations on Online Teaching and Learning” forum, moderated by Simone Conceição and Rosemary Lehman.

---